Quality Management

Vision

Suzlon's vision for achieving the highest quality standard is to:

• Be a quality leader in technology and sustainable stakeholder-centric management.
• Towards attaining this vision, Suzlon has invested in creating a quality-focused organization wherein each employee and process is geared towards meeting and maintaining the highest quality standards, thereby providing customers with the best-in-class services.

Mission

Suzlon's mission for its quality initiatives is to maintain a satisfied customer base, a qualitative supplier base, and a highly motivated workforce by delivering quality products and services. To achieve its mission, Suzlon commits itself to the following:

• Institutionalize customer focus on timely delivery, quality, and product & service performance that satisfies the customers' needs and expectations, thereby forging confidence and long-term relationships.
• Establish a qualitative supplier base with a strong focus on quality systems, products, and continual improvement.
• Pursue total quality in every aspect of the organization.
• Create an environment where a highly trained and motivated task force delivers to its full potential.

The entire quality management approach aims to formulate a set of systems and processes that delivers results in accordance with customer requirements and encourages its employees to imbibe Suzlon's quality philosophy.

Suzlon's quality management process is driven by the goal of:

• Establishing objectives and processes necessary to deliver results as per customer requirements and organisational policies.
• Monitor, measure, and analyze quality levels to record current failures, potential failures, and causes in an objective manner.
• Educate employees, create awareness of the need for quality and foster personal concern for quality among all employees.
• Encourage, appreciate and recognize employees who do good work in quality and promote Suzlon's quality mission.
• Set up and mentor quality councils to bring together professional quality staff and create a strong network of good governance and regular communication.

Suzlon has a team of qualified auditors for conducting internal audits of its various management systems, like Quality Management System (ISO 9001), Environmental Management System (ISO 14001), Occupational Health & Safety Management System (ISO 45001) & Information Security Management System (ISO 27001).

Quality Management Organisation

To maintain the best quality standards, Suzlon has always been dedicated to Quality Management in an Organisation (QMO). The QMO implements and oversees the various practices involved in meeting the company's quality standards. In addition, it uses strategic initiatives, including Voice of Customer (VOC) and Supplier Quality Management (SQM), to ensure that the quality standards are maintained at the optimum levels with improved yields. This allows the organisation to maintain continuous monitoring and ensure a high & sustained quality of products and services. The ultimate objective of the QMO is to ensure that the activities and initiatives implemented for quality are aligned with the vision of Suzlon to be a quality leader with satisfied stakeholders.

Auditing

Suzlon's emphasis on auditing expertise and continual improvement has helped the organization to reduce management review time with the 'One Product, One System' model, and the same has been integrated.

The number of auditors assigned to various tasks are as follows:

• Internal Auditors for Integrated Management System - 100+ auditors
• Lead Auditor for Quality Management System (ISO 9001) - 80+ auditors
• Lead Auditor for Environment Management System (ISO14001) - 80+ auditors
• Lead Auditor for Occupational Health and Safety Management System (ISO 45001) - 35+ auditors
• Lead Auditor for Information Security Management System (ISO 27001) - 4 auditors